Support
Contact details, help links, and FAQs in the account footer.
View as Markdown ↗Put your contact channels right where customers look for help — in the footer of every customer account page. Email, phone, WhatsApp, a help center link, and a “report a problem” link, all in one tidy block.
Where it appears
The footer of every account page (Orders, Order status, Profile). Add the Optimalify Support block once in the editor and it shows across the account area.
Set it up
- Apps → Optimalify → Blocks → Support.
- Fill in the fields (below) and set Status = Active.
- Save, then add the Optimalify Support block in the customer account editor.
Fields
| Field | Notes |
|---|---|
| Heading | Section title, e.g. “Need help?” (max 80). |
| Subtext | A short line under the heading (max 300). |
| Support email | Shown as a mailto: link. |
| Phone | Shown as a click-to-call link. |
A WhatsApp number — opens a chat (wa.me). | |
| Help center URL | Link to your help/FAQ pages. |
| Report a problem URL | Link to a form or page for issues. |
| Layout | How channels are arranged: List, Inline, Grid, or Buttons. |
| Alignment | Left or Center (applies to inline/grid layouts). |
Leave any channel blank to hide it — only the fields you fill in appear.
Tips
- Use Buttons layout to make the channels stand out; List for a compact look.
- The Help center URL is a great place to link this help center or your own FAQ.
- Only one Support entry is used at a time; leave the block’s Entry handle blank to show it.
Privacy
The Support block shows only the contact details you enter — it reads no customer data.
Not showing? See FAQ & troubleshooting.