Store policies
Returns, shipping, and other policies as an expandable list.
View as Markdown ↗Put your returns, shipping, and warranty policies where customers look after they order — as an expandable list on their account pages.
Where it appears
Order status, Orders, and Profile. Add the Optimalify Store policies block where you want it in the editor.
Set it up
- Apps → Optimalify → Blocks → Store policies.
- Add your policies (below), set Status = Active, and Save.
- Add the Optimalify Store policies block in the customer account editor — see Add blocks to your pages.
Policies
It works like the FAQ block, with a title and a body for each policy. Customers tap a title to expand it.
| Field | Notes |
|---|---|
| Title | Required, e.g. “Returns”. |
| Body | Required, up to 5000 characters. |
Tips
- One policy per row, with a clear title — “Returns”, “Shipping”, “Warranty”.
- Keep the wording in line with your policies in Shopify’s settings.
- Like the FAQ block, the text is one version per store.
Who sees it, and plans
- Display conditions let you show the block only to certain customers (by tag, country, and more) — see Banner placements & targeting.
- The Free plan runs one active block at a time; Pro unlocks all of them.
Not showing? See FAQ & troubleshooting.