FAQ block
Answer common questions in an expandable list on the account pages.
View as Markdown ↗Answer the questions customers ask most — returns, delivery times, sizing — right inside their account, as a tidy expandable list. It’s a quick way to cut down on support tickets.
Where it appears
Order status, Orders, and Profile. Add the Optimalify FAQ block where you want it in the editor.
Set it up
- Apps → Optimalify → Blocks → FAQ.
- Add your questions and answers (below), set Status = Active, and Save.
- Add the Optimalify FAQ block in the customer account editor — see Add blocks to your pages.
Questions and answers
Add up to 20 question/answer pairs. Customers tap a question to expand its answer.
| Field | Notes |
|---|---|
| Question | Required (max 120 characters). |
| Answer | Required (max 500 characters). |
Both halves are required for every row.
Tips
- Lead with the questions you get most.
- Keep answers short and link out for the details.
- Translate each question and answer under Translations — see Translate your blocks.
- Want a full FAQ page in the account menu? Use Custom pages instead.
Who sees it, and plans
- Display conditions let you show the block only to certain customers (by tag, country, and more) — see Banner placements & targeting.
- The Free plan runs one active block at a time; Pro unlocks all of them.
Not showing? See FAQ & troubleshooting.