# FAQ block

Answer the questions customers ask most — returns, delivery times, sizing — right inside their
account, as a tidy expandable list. It's a quick way to cut down on support tickets.

## Where it appears
**Order status**, **Orders**, and **Profile**. Add the **Optimalify FAQ** block where you want
it in the editor.

## Set it up
1. **Apps → Optimalify → Blocks → FAQ**.
2. Add your questions and answers (below), set **Status = Active**, and **Save**.
3. Add the **Optimalify FAQ** block in the customer account editor — see
   [Add blocks to your pages](add-blocks-in-editor.md).

## Questions and answers
Add up to **20** question/answer pairs. Customers tap a question to expand its answer.

| Field | Notes |
|---|---|
| **Question** | Required (max 120 characters). |
| **Answer** | Required (max 500 characters). |

Both halves are required for every row.

## Tips
- Lead with the questions you get most.
- Keep answers short and link out for the details.
- Translate each question and answer under **Translations** — see [Translate your blocks](translations.md).
- Want a full FAQ **page** in the account menu? Use **Custom pages** instead.

## Who sees it, and plans
- **Display conditions** let you show the block only to certain customers (by tag, country, and
  more) — see [Banner placements & targeting](banner-targeting.md).
- The **Free** plan runs **one active block** at a time; **Pro** unlocks all of them.

Not showing? See [FAQ & troubleshooting](faq-troubleshooting.md).